When submitting to SharePoint, there can be credential mix-ups or changes that prevent forms from submitting successfully. The option to Clear and Reacquire Credentials is available to reset credentials in case they are incorrectly cached on your device. This process if slightly different between iOS and Android/Windows.
Note: Clearing credentials on your device refers to SharePoint/backend credentials, not credentials that are used to log into the Formotus app.
CLEARING CREDENTIALS ON iOS
To clear cached SharePoint credentials on iOS, simply log out (found in Settings) of the Formotus app. After selecting Exit, you will be prompted to Keep Credentials or Clear All Credentials. Selecting Clear All Credentials will clear all cached credentials that have been edited in the Formotus app or that have been attached to the form in the Formotus portal. If no credentials are attached to the form, the user will be prompted to enter SharePoint credentials. If there are credentials attached to your form, and your mobile users do not have access to SharePoint, they should be trained to select Keep Credentials when logging out.
After selecting Clear All Credentials, the mobile user will have two options. They can either use their own SharePoint submit credentials when prompted, or reacquire them within the Formotus app. If your mobile users don’t have access to SharePoint, and SharePoint credentials are attached to the form, they will need to select the Reacquire Credentials option also found in the Settings of the Formotus app.
Selecting Reacquire Credentials will pull the credentials that are attached to the form in the Formotus portal. This can be helpful if SharePoint credentials have been updated in the Formotus portal and the mobile users have old/incorrect credentials cached on their device.
CLEARING CREDENTIAL CACHE ON ANDROID AND WINDOWS
The option to Clear Credentials Cache is available in the Formotus app Settings on Android and Windows. Instead of having the option to reacquire credentials, any attached credentials will be automatically set after a refresh of the Formotus app form page. If no credentials are attached to the form, the user will be prompted to enter SharePoint credentials if Clear Credentials Cache is selected.