When submitting an email from a Windows device, you have two options.
1. Submit using the email client: When submitting you will choose the email client to submit from. If your Windows device is offline and you attempt to submit through email, the PDF will not be generated. This option is enabled by default.
2. Submit using the Formotus service: With this enabled, your device will generate a PDF for your email when submitting offline. Instead of being prompted by your email client, it will submit from Formotus Submit. Also, the 'From:' field will be Formotus Submit, not from your email address.
HOW TO SUBMIT EMAIL USING FORMOTUS SERVICE
Step 1: Log into the Formotus portal
Step 2: Hover your mouse over your name/organization and select Settings.
Step 3: Select Submit to email using Formotus service (Windows platform) checkbox.
Step 4: To activate this feature, log out of Formotus Pro on your Windows device and log back in. Now when you submit your form through email, the PDF will be generated while offline, and will submit from Formotus Submit.